Here is a short review from a recent tragedy that I encountered from the loss of a hard drive. After an extensive search for free programs I landed upon two different commercial products and here is the review for them both. The reason for this review is to get some frustration out about the looser because I feel that I am out a good chunk of money and I figure this will help me feel better.
Good
EASEUS Data Recovery Wizard Professional 4.3.6
http://www.easeus.com/
$89.95 USD
Worked first time and I was actually impressed.
Bad
ARAX Disk Doctor 2.2
http://www.disk-doctor.com/
$39.95 USD
Buggy and crashed. Never got a single bit of data from this software. Tried to get a refund but I had to fax my credit card number on a form they emailed me so I decided against it.
Bad
Western Digital consumer hard drives
http://www.wdc.com/en/
At one time my hard drive fleet was comprised entirely of Western Digital but something has happened in the past few years and I have had 6 of them die almost exactly one year after purchase.
Here is some background to my rant. About a month ago my main hard crashed which is not that bad because I have an external backup and all that is lost is time. (If you have followed some of my previous posts then this is the same time that I installed Vista for the first time but that is a separate rant.) This crash was particularly painful because this was the 6th Western Digital hard drive that went south on me within the past two years and this was actually one of the replacements that I got from Western Digital. The crash happened almost exactly one year after I installed it and the previous crash (also WD) was also almost one year before that. Many years ago I was caught up in the IBM “DeathStar” line of hard drives (http://www.pcworld.com/article/125772-5/the_25_worst_tech_products_of_all_time.html) and thus I swore off IBM for all time. I have now done the same to Western Digital. Several years ago Western Digital was a very respected name but lately the quality has gone down and I am solely on Seagate. I suppose there is a reason that WD hard drives are always $10-$20 cheaper at Best Buy.
Here comes the second round to make this particular week in my life really bad. The backup that I referenced earlier, well it died exactly one day after the main hard drive crash. The external drive was a hybrid CD –hard drive contraption from AcomData (http://www.acomdata.com/) that I purchased from CompUSA during their closing. It served me well for some time but I was always annoyed at the CD partition that also popped up when the drive was attached. I knew from the beginning that the CD was emulated in hardware by having a separate partition on the external hard drive. I tried everything I knew to get the external drive working because at this point I did have more than time to loose from a dual hard drive crash. When I opened the enclosure I found guess what; A Western Digital hard drive. At this point I was in a really foul mood and the newly discovered hard drive very nearly went through the drywall in my room. After calming down I deduced that the hard drive itself was not to blame but there was a problem with the hardware controller. Long story short, the hard drive and data were apparently OK but I couldn’t get to it because of the special CD partition at the beginning and the partition tables were laid out in a proprietary format. The data was NTFS but the partition entry describing the partition type was completely out in left field.
To this point I tried Spinrite (http://www.grc.com/intro.htm) and several partition table editing tools with no luck. I then decided that it was time for more dramatic action and started downloading data recovery tools. The best resource I found was a site dedicated to free software called The Free Country (www.thefreecountry.com) and specifically a page devoted to hard drive data recovery (http://www.thefreecountry.com/utilities/datarecovery.shtml). I tried every single tool on the page with only slight luck. Most programs done nothing more than looked in the Recycle Bin but a few actually went a step further and performed a raw data scan on the physical disk and not just what popped up in Windows. The best one that I found was PC INSPECTOR File Recovery (http://www.pcinspector.de/Sites/file_recovery/info.htm?language=1). It looked at the BIOS to see what hard drives were attached and then performed a lengthy raw data scan looking for corrupt partitions. I was able to get about 50% of my data back but there was a problem with deep file structures and I could not get anything back more than about three directories deep.
I exhausted all of my free options and I really needed that data back so I started looking for commercial products. For one reason or another I downloaded ARAX Disk Doctor 2.2 from http://www.disk-doctor.com. It was nice looking and ran a scan similar to PC INSPECTOR File Recovery and declared that it found all of the data and all that it need was me to pay them for the full product. I usually don’t engage in such acts but I need my data so I paid them and then eagerly awaited my data. After entering the registration code another scan was performed (around 2 hours) and the same data found message appeared. I then clicked OK and the program crashed. Perhaps this was a one time incident but I soon found that this is one of the buggiest programs that I have ever seen and after beating my head against the wall for about a day I gave up. I soon asked for a refund and hit the red tape big time. After several days of emailing logs they finally gave up and sent me the form to fill out for a refund. There were two forms. One declaring that I have destroyed all copies of the program and the second asking me for my complete credit card information. Both forms were to be faxed back to them. Besides more red tape, I did see a slight problem with providing my complete credit card information on a piece of paper and then faxing it back to complete strangers. And yes faxing it was the only option. Keep my $40, I would like to keep myself save from credit card fraud.
About a week later I managed to get the original main hard drive data back so the world was looking better but I would still like some of the data off of the external backup. The external was placed on a shelf for a better day (and to be safe from getting thrown through the drywall).
Now enter last week and yet another hard drive debacle. This time it was my own fault because I was wiping some old hard drives for a friend and forgot to take the wiping CD out before I attached my own hard drive to the system and well you can figure out the rest. The wiping software is BCWipePD (http://www.jetico.com/bcwipepd.htm) which does not play around and what is wiped is gone. By the time that I realized my hard drive was in the process of being destroyed and I hit the power, about 7 seconds had passed and around 200 Mb was gone. Well of course that first part of the hard drive holds all the partition tables and a lot of NTFS data so there is absolutely no hope of getting the data back unless you do some raw data reading. Once again I was in a pickle because I had backed up most of my important data through Jungle Disk (www.jungledisk.com) but I didn’t have my music backed up.
I first tried PC INSPECTOR File Recovery and then ARAX Disk Doctor but it was still the POS that I remembered so it was now 0 and 2. I once again started searching and happened on yet another commercial hard drive recovery solution. This time I did more due diligence and decided to plop down the money for EASEUS Data Recovery Wizard Professional 4.3.6. As before the trial version showed the data to be recovered but I would have to get the full version, this time $90. I had to have my data back once again so I tried it and this time it worked! Not only did it get the data back it was easier to use and I had absolutely no problems at all. After I was finished with the current problem I attached the previous external hard drive and it got all of that data also! EASEUS is 2 for 2. I haven’t played around with any other features in EASEUS Data Recovery Wizard Professional 4.3.6 but I haven’t had to, it worked the first time and I am a satisfied customer.
In the end all I want is to have my $40 back from ARAX but they have a very difficult and insecure refund process so for fear of credit card fraud they get to keep my $40 this time. In return I get to have $40 worth of fun smearing their name across the Internet and hopefully someone will read this before buying their product. On the other hand I did end up finding a great product called EASEUS Data Recovery Wizard Professional 4.3.6. It worked and that’s all that I have to say. If you find yourself in the same situation as me then you should buy their product.
P.S. Remember to always remove that wiping CD before you reboot